Refund policy

Because each print is made to order, we're not able to offer returns for a simple change of mind - but if something's wrong with your order, we'll always make it right.

Damaged, misprinted, or defective items If your print arrives damaged, misprinted, or with a defect, contact us at shop@ethancampbellartist.com within 30 days of receiving it, including a photo of the issue. If the fault is on our end, we'll cover a replacement or refund at no cost to you.

Lost in transit If your order doesn't arrive, let us know within 30 days of the estimated delivery date and we'll look into it and arrange a replacement or refund where appropriate.

Wrong shipping address Please double-check your address at checkout. If a package is returned to us because the address provided was incorrect or incomplete, a reshipping fee will apply to send it out again.

Change of mind As each piece is printed specifically for your order — including hand-finished UV/Signed editions — we're unable to accept returns or offer refunds simply for a change of mind.

Signed — UV editions UV and glow-reactive features are hand-painted onto each signed print individually. Because of this hand-finishing, Signed — UV editions cannot be returned or exchanged except in cases of genuine damage or defect, as above.

EU and UK consumer rights Under UK and EU consumer law, the right to cancel an order for a refund does not apply to goods made to your specification or clearly personalised — which includes these prints, since each is produced only after you order it.

How to start a claim Email shop@ethancampbellartist.com with your order number, a description of the issue, and a photo if applicable. We'll respond within 5 business days.